Refund policy

At Simple City Online, we want you to be fully satisfied with your purchase.

🛍️ Return Eligibility

  • You may request a return within 7 days of receiving your order.

  • Items must be unused, unworn, and in their original packaging to qualify for a return.

⚡ How to Initiate a Return

  • Email us at simplecityonline@gmail.com within 7 days of delivery.

  • Include your order number, a brief reason for the return, and photos if applicable.

  • We will respond with return instructions.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.

  • We recommend using a trackable shipping service for your return.

  • Returns should be sent to the following address:

Simple City Online
4301 Haddon Place
McDonough, GA 30253
United States

💳 Refunds

  • Once we receive and inspect the returned item, your refund will be processed within 3–5 business days.

  • Refunds will be issued to your original method of payment.

❌ Non-Returnable Items

  • Customized or personalized items

  • Sale items