Return & Exchange Policy

Welcome to SimpleCityOnline.com, your premier destination for Made in Africa apparel. We are committed to delivering high-quality products that celebrate African craftsmanship. Before making a purchase, please read our No Return and Refund Policy carefully.

1. No Returns or Exchanges

Due to the unique nature of our products, all sales on SimpleCityOnline.com are final. We do not accept returns or exchanges once your order has been processed and shipped. We encourage you to review your order carefully before completing your purchase.

2. No Refunds

We do not offer refunds for any purchases made on SimpleCityOnline.com. This policy helps us maintain our commitment to providing exclusive, handcrafted apparel and ensures that each product you receive has been carefully curated.

3. Product Descriptions and Images

We strive to provide accurate descriptions and high-quality images of our products to help you make informed decisions. Please note that due to the handcrafted nature of our items, there may be slight variations in color, texture, or design. These variations are not considered defects and are part of the unique charm of our Made in Africa apparel.

4. Defective or Damaged Items

While we do not accept returns or offer refunds, we understand that issues may arise with defective or damaged items. If you receive a product that is defective or damaged, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, which may include providing a replacement or store credit at our discretion.

5. Contact Us

If you have any questions or concerns about our No Return and Refund Policy, please do not hesitate to reach out to our customer service team at simplecityonline.com/contact-us. We are here to assist you and ensure your shopping experience is enjoyable.

Thank you for choosing SimpleCityOnline.com. We appreciate your understanding and support of our mission to showcase the best of African craftsmanship.