We want you to be happy with your purchase. You may request a return within 7 days of receiving your order. Items must be unused, unworn, and in their original packaging.
How to request a return
Email simplecityonline@gmail.com within 7 days of delivery. Include your order number, a brief reason for the return, and photos if applicable. We will reply with return instructions.
Return shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping service.
Returns should be sent to:
Simple City Online4301 Haddon Place
McDonough, GA 30253
United States
Refunds
After we receive and inspect the item, refunds are processed within 3–5 business days to the original payment method.
Items we cannot accept
- Customized or personalized items
- Sale items